Your information matters
Privacy Policy
Understand what happens when you browse our website, contact the practice or arrange an appointment.
- Last updated: November 3, 2026
Good to know
Keep website enquiries general. For health records, medical details or a private clinical question, call our team to ask how to share the information.
- On this page
01
About this policy
This policy explains information handling on the Holistic Smiles Dental Wellness website. The practice is located at 14247 23 Ave NW, Edmonton, AB T6R 3E7.
It covers website browsing, the enquiry form and links to other services. It does not replace the privacy information or consent process provided when you become a patient. Contact the practice for information about clinical records and the privacy obligations that apply to your care.
02
When you contact us
The enquiry form asks for your name, email address, phone number, patient status, a general topic and a message. Completing the form prepares an email draft; it does not send your message or create a patient record. You decide whether to open the draft in your email application, review it and send it.
If you send an email, your email provider and the practice’s email service process the message. The team can use the details you provide to respond to your enquiry and help arrange the next step. Ordinary email may not be suitable for sensitive health information.
- Do not include medical histories, identification numbers, payment-card details, photographs or health records in the website form.
- Call first if you need to discuss a clinical concern or send records securely.
- The form is not an emergency service or a confirmed appointment request.
03
Online appointments
Schedule an Appointment links open the practice’s external Akitu booking service. Information entered there is handled within that service, rather than by this website’s enquiry form. Review the booking service’s privacy information and consent notices before entering personal or health information.
If you prefer assistance by phone, call (780) 437-4816. We can explain the available booking options.
04
Browsing and technical information
The website host, Cloudflare, receives technical information needed to deliver pages and help maintain the service. This may include an IP address, browser information, requested pages, access times and security-related events. Provider processing is subject to its own privacy information and the services used.
The website’s own scripts do not save enquiry answers to browser storage, submit them to a website database or run advertising analytics. Your browser may still retain form entries through its history or autofill features.
05
Cookies and external booking
The website?s own code does not set analytics or advertising cookies. Images and location information are served from this website; it does not embed an external map or social-media feed.
The online appointment link opens the external Akitu booking service, which has its own privacy practices. Review its privacy information before entering personal or health information. Browser privacy settings can limit cookies and other storage, although this may affect that service.
For help with appointments or directions, call (780) 437-4816.
06
How information may be used or shared
Information you choose to send can be used to answer your questions, arrange appointments, communicate about your request and meet applicable obligations. Email, hosting and booking providers may process information as part of delivering their services. Information may also need to be provided when required or permitted by law.
Submitting a general enquiry does not itself sign you up for a marketing list through this website. If you receive optional practice communications and no longer want them, use any available unsubscribe option or contact the team. Care-related or legally required communications may be handled differently.
07
Keeping information and protecting it
This website does not maintain a database of enquiry submissions. If you send an email or use the booking service, records can be retained by the relevant service and by the practice according to the purpose of the information and applicable obligations. Clinical records may have retention requirements that prevent immediate deletion.
No internet or email service can promise that every transmission is risk-free. Keep enquiries general and ask the practice about an appropriate way to share sensitive information. Do not send passwords or payment information by ordinary email.
08
Access, corrections and privacy questions
To ask about information you have provided, request a correction, discuss consent or raise a privacy concern, contact connect@hsdw.ca or (780) 437-4816. Explain the nature of your request without attaching sensitive records. The team may need to verify your identity and explain which records, obligations or exceptions apply.
If your concern is not resolved, you may contact the Office of the Information and Privacy Commissioner of Alberta for information about privacy rights and complaint processes. This policy does not limit rights available under applicable law.
09
Parents, guardians and children
Parents or guardians should assist with enquiries and booking arrangements for children. Please do not enter a child’s medical history into the general website form. Call the practice if information about a child was sent in error or if you need help arranging their care.
10
Changes and contact details
We may update this website policy when the site or its information practices change. The date shown on this page identifies the current version. For clinical privacy information or questions about this policy, contact Holistic Smiles Dental Wellness.
connect@hsdw.ca
(780) 437-4816
14247 23 Ave NW, Edmonton, AB T6R 3E7